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We prepare orders in 1–3 working days, and most UK addresses receive them 3–7 working days after dispatch. A tracking link arrives by email once your parcel is on its way.
Changed your mind? You have 30 days from delivery to send an item back, and we never ask why. We email a prepaid label, and your refund reaches your original payment method within 10 working days of the item arriving with us.
Not sure about sizing, materials or compatibility? Email support@ardentpets.co.uk with the product name and we will reply within 1 working day (Monday to Friday).
SureFlap Microchip Pet Door Connect is an app-controlled pet door for large cats and small dogs, allowing registered pets to enter through a 6 11/16 in W x 7 in H opening (17 cm x 17.8 cm) while leaving the exit unrestricted.
This door is made for households that want to manage which pets can come inside without restricting their ability to leave. Microchip recognition controls entry; it does not control exit. App features require the separate Sure Petcare Hub, and the door also needs four C batteries.
SureFlap Microchip Pet Door Connect is designed for large cats and small dogs, with selective entry and unrestricted exit. It reads a registered pet’s existing identification microchip from the exterior side, allowing approved pets to enter while any animal can exit.
With a Sure Petcare Hub connected, the SureFlap Microchip Pet Door Connect links to the Sure Petcare App for remote settings and activity monitoring. You can lock or unlock the door remotely, change curfew times, receive notifications and review long-term activity.
The SureFlap Microchip Pet Door Connect includes one microchip pet door. Check your pet against the opening and the frame measurements: the exterior frame is 10.3 in W x 11 in H x 4.75 in D (26.2 x 27.9 x 12.1 cm), and the interior tunnel depth is 2.75 in (7 cm).
This door suits households with large cats or small dogs that need controlled entry, app-based settings and activity tracking. It is not intended to restrict which animals can exit, and app control requires the separate Hub.
Q: Does SureFlap Microchip Pet Door Connect control pets leaving the home?
A: SureFlap Microchip Pet Door Connect controls entry only. Any animal can exit, so it does not provide selective exit permissions.
Q: What is required to use the SureFlap Microchip Pet Door Connect app?
A: SureFlap Microchip Pet Door Connect requires a Sure Petcare Hub, sold separately, to connect with the app for remote settings and activity monitoring.
Read our guide: Setting up a home for an indoor cat, room by room
Free UK delivery on every order, with no minimum spend. We prepare orders in 1–3 working days, and most UK addresses receive them 3–7 working days after dispatch. A tracking link arrives by email once your parcel is on its way. Full details are on our delivery and returns page.
Free returns within 30 days. Changed your mind? You have 30 days from delivery to send an item back, and we never ask why. We email a prepaid label, and your refund reaches your original payment method within 10 working days of the item arriving with us. See the returns policy.
Arrived damaged or not what you ordered? Email a photo to support@ardentpets.co.uk and we will put it right.
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