Shipping policy

Delivery is free across the UK

We do not charge for delivery on any ArdentPets order, whatever its size or weight. Every parcel is tracked and can be sent to addresses in England, Wales, Scotland and Northern Ireland.

How long it takes

  • Getting your order ready: 1–3 working days from the moment you order.
  • On its way: most UK addresses receive their parcel 3–7 working days after it leaves us.
  • Remote postcodes: parts of the Highlands, the Scottish islands and Northern Ireland may need a little longer. If we expect a delay, we will email you.

By working days we mean Monday to Friday; weekends and UK bank holidays are not counted. Carriers are at their busiest in the weeks before Christmas, so ordering a little earlier then is a good idea.

Following your parcel

The moment your order is dispatched, a tracking link lands in your inbox. Should the tracking stay unchanged for three working days in a row, write to support@ardentpets.co.uk quoting your order number and we will take it up with the carrier for you.

Orders that travel in more than one box

Bulky or heavy items, such as a tank or a hutch, sometimes travel apart from the rest of an order. Each box carries its own tracking number, and none of them costs you anything to deliver.

What you pay

Prices are shown in pounds sterling (GBP). Because delivery is free, the total on the checkout page is the full amount for your order. Nobody should ask you for money when a parcel is handed over; if a carrier ever does, please decline and send us a photo of the request.

If something arrives damaged or incomplete

Take a few photos of the box and what was inside, and send them to us by email no more than 48 hours after delivery. We will then put things right with a replacement or a full refund, and there is no need for you to contact the carrier yourself.

Missed deliveries and address changes

If nobody is in, the carrier normally leaves a note explaining how to rearrange delivery or collect the parcel. Please double-check your address before you pay; we can still update it for you until the order has been dispatched. Any parcel that comes back to us undelivered is refunded in full.

Delivery area

For now we deliver within the United Kingdom only.

Live animals

ArdentPets sells equipment and accessories. We never sell or send live animals of any kind, and that includes fish.